Last Updated: 23 July 2025
Welcome to OTOPLAZA. We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website or make a purchase.
By accessing or using our website (www.otoplaza.co.za), you agree to the practices described in this policy.
We may collect the following types of information:
This includes details you submit when creating an account, placing an order, or contacting us:
Full name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through third-party gateways; we do not store card details)
Vehicle details for part compatibility (optional)
When you visit our site, we automatically collect:
IP address
Browser type
Device information
Pages visited
Time spent on pages
Cookies and tracking data
If you contact us via email or chat, we may store:
Email content
Chat messages
Attachments
Support history
We use your information to:
Process and deliver orders
Communicate with you about purchases, updates, or support
Respond to inquiries and provide customer service
Personalize your shopping experience
Improve website performance and functionality
Prevent fraud and enhance site security
Send marketing promotions (only with your consent)
Comply with legal obligations and business requirements
We use cookies to:
Improve website functionality
Remember your preferences
Analyze traffic and website performance
Enhance user experience
You can manage or disable cookies through your browser settings, but certain features may not function correctly without them.
We do not sell or rent your personal data. We may share your information only with:
Trusted partners who help us operate our business, such as:
Payment processors
Courier companies
IT service providers
Marketing platforms
These providers are required to keep your information confidential.
We may disclose information if required by:
Law enforcement
Court orders
Regulatory authorities
Legal processes
In case of:
Merger
Acquisition
Sale of assets
your data may be transferred under confidentiality obligations.
We use industry-standard security measures to protect your data, including:
SSL encryption
Secure payment gateways
Access control
Server protection
Regular security monitoring
However, no online system is completely secure, and we cannot guarantee absolute protection.
You have the right to:
Access your personal information
Update or correct your details
Request deletion of your data
Object to certain processing
Withdraw marketing consent at any time
To exercise your rights, contact us at:
📧 info@otoplaza.co.za
We retain your information only as long as necessary to:
Fulfill orders
Provide services
Meet legal obligations
Maintain business records
Once no longer needed, your data will be securely deleted.
Our website may contain external links. OTOPLAZA is not responsible for the privacy practices of third-party websites. We encourage you to review their policies before sharing personal information.
Our website is not intended for individuals under 18 years old. We do not knowingly collect information from minors. If you believe a child has provided data, contact us immediately.
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
Your continued use of our website indicates acceptance of the revised policy.
For questions or concerns regarding this Privacy Policy, contact us:
📧 General Inquiries: info@otoplaza.co.za
📧 Sales: sales@otoplaza.co.za
📧 Admin: admin@otoplaza.co.za
🌐 Website: www.otoplaza.co.za
